We’re Here to Help

Need assistance with MyFishPics? Have a bug report, feature request, or need to request account deletion? Our team responds to every message.

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Whether you're reporting a bug, requesting a new feature, or need to delete your account - this is the right place.

Select a topic and fill out the form and we'll be in touch. We aim to reply within 1–2 business days. Account deletion requests are handled within 48 hours.

You can also email us at support@myfishpics.com

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Bug Reports

Something broken in the app? Let us know the details and we'll investigate and fix it.

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Feature Requests

Have an idea that would improve your experience? We read every suggestion.

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Account & Data Deletion

Delete your account and all associated data directly in the app, or contact us for help with your account or a specific data-removal request.

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General Questions

Questions about the app, subscriptions, or anything else? We're happy to help.

Frequently Asked Questions

Common questions about MyFishPics — before you send a message, your answer might already be here.

  • You can delete your account directly inside the app: go to Settings → Account → Delete Account. This permanently removes your account, all catch entries, photos, and associated metadata from our servers. Alternatively, submit this form with the "Account Deletion" topic selected and we'll process it within 48 hours.

  • Absolutely not. MyFishPics is a private journal — there are no public feeds, no social sharing, and no crowdsourcing of your catch locations. Your GPS data is extracted on-device and your exact coordinates are never sold or shared with third parties. See our Privacy Policy for full details.

  • Our AI species ID uses Google Cloud Vision combined with your local geographic data. For best results, make sure the photo is clear and well-lit with the fish clearly visible. If you're consistently getting wrong IDs, please report it via this form (select "Bug Report") and include your location region — it helps us improve local context accuracy.

  • This usually happens when photos were taken with location services disabled on your camera, or were transferred from another device (which can sometimes strip EXIF data). The app can only map catches where GPS data is embedded in the photo's metadata. If you believe it's a bug, please submit a report with details about your device and iOS version.

  • Subscriptions are managed entirely through Apple. To cancel, go to your iPhone's Settings → [Your Name] → Subscriptions → MyFishPics → Cancel Subscription. We use RevenueCat for subscription management — BoatFish Labs does not store any payment or billing information.

  • We're targeting a Fall 2026 launch on iOS. Join the waitlist on our MyFishPics page to get notified the moment we go live — early sign-ups get free early access.